Small businesses & keeping Customers
Article excerpt: In the majority of countries and their
economies, including the US and UK, there are considerably
more small businesses than there are large and multinational
corporations. Although many consumers prefer using these
small businesses, and indeed they will not survive without
such patronage, they can experience certain frustrations,
which might make them reconsider and move to a larger more
established business. The following is an overview of the
issues that cause most frustration with recommendation as to
how the impact of these ‘peeves’ can be minimised.
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