Small businesses & keeping Customers

Article excerpt: In the majority of countries and their economies, including the US and UK, there are considerably more small businesses than there are large and multinational corporations. Although many consumers prefer using these small businesses, and indeed they will not survive without such patronage, they can experience certain frustrations, which might make them reconsider and move to a larger more established business. The following is an overview of the issues that cause most frustration with recommendation as to how the impact of these ‘peeves’ can be minimised.