The successful delivery of finished products and services to a retail environment for purchase by consumers involves a complex chain of complex business processes and activities to be completed throughout the organisation's supply chain. To ensure the delivery succeeds in matching the needs and demands of the consumer it is therefore important to ensure these processes are effectively managed.
Operations management is a corporate wide system that is
designed to ensure the business supply chain is effective in
developing and delivering an end product that matches
consumer expectations in terms of quality and,that at the
same time complies with regulatory standards and
requirements. This essay examines a number of key aspects of
the operation management process and their impact on the
complex supply chain that operates in this highly
competitive retail environment.