Balanced Scorecard in Public Sector Organisations - a dissertation proposal

Level: Undergraduate | Grade: 2:1 | Approx. Word Count: 3,050

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Overview

This essay presents a proposal for a dissertation that will be focused on examining the effectiveness of using the Balanced Scorecard approach as a measurement of performance in a public sector organisation. The organisation that has been selected as ba case study for this purpose is the UK police force.

The success of any of any organisation is dependent on the manner in which its component parts perform and the effective manner in which they are managed, and this applies irrespective of whether the organisation in question is operating in the private or public sector (De Bruijn 2006). Consequently, it is important for managers to introduce a performance management system (PMS) that enables them to measure the extent to which its human resources are performing in a manner that ensures the organisations strategic aims and objectives are being met (Armstrong 2006). Increasingly, commercial organisations are using the Balanced Scorecard for this purpose. Yet there has only been limited research conducted regarding whether this particular performance measurement system (PMS) can be effectively transferred into the public sector.